Account Manager

Our client a growing service company is now seeking an Account Manager for its Irish office. The successful candidate will be interested in using creativity to solve problems, build long-term relationships with businesses, and help their team use a stack of modern marketing activation applications to achieve their goals.
The Account Managers are the trusted inbound advisors for each of their clients. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.

Key Responsibilities:
  • You will be responsible for successfully managing the broad range of Marketing Activation and Analytic needs driven by the corporate departments and clients, while maintaining a strong customer satisfaction.You will be responsible for managing 3 to 5 key client relationships.
  • You will work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
  • You will partner with different teams to support your client success, strategy and road map.
  • The day-to-day is a mix of proactive and reactive work, and you will have  a lot of autonomy in managing their “book of business”.
  • The proactive work includes regular deep-dive meetings per week with customers, reviewing progress, making strategic and tactical recommendations, and providing updates on the latest features and capability from our MarTech stack offers.
  • The reactive work includes a variety of requests from the client, directly answered or coordinated by you

Required Competencies/skills:
  • Extensive experience in a client-facing/account management role
  • Fluency in English (Spanish would be a plus)
  • Business savvy with consultative, problem solving, and issue resolution skills
  • Strong knowledge of the digital marketing landscape
  • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
  • Advance communication & presentation skills
  • Super organised, quick learner who works well under pressure
  • Facility in building and maintaining relationships, expectations, and identify issues that require escalation
  • Have a customer centric mindset
  • Having worked in Publishing, Finance and/or digital marketing would be a plus.