Personal Lines Account Handler

Our client, one of Ireland’s leading insurance brokers are currently seeking a Personal Line Account Handler for their Waterford city office. This role involves servicing a portfolio of customers to retain existing business and generate new business.

Key Responsibilities:

  • Undertaking market research and issuing competitive and tailored insurance quotations to new and existing customers, for personal cars, vans and homes.
  • Ensuring all documentation is in place and payment processed.
  • Providing day to day support and servicing to clients on their insurance needs e.g., issuing renewals including market comparisons, finalising insurance placements, and updating policy schedules.
  • Handling ad hoc client requests as they arise including queries on their policies, applying mid-term adjustments, claims reporting etc.
  • Staying up to date on insurer products / rates and competitor activity in the marketplace.
  • Maintaining good file management and documentation to ensure compliance with all legal requirements and business ethics.

Experience / Skills:

  • We are looking for an energic and driven Personal Lines Account Handler, with previous experience working in general insurance broking or in an insurance company.
  • APA or CIP qualifications (some or all).
  • Excellent analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Strong IT skills with previous experience of Relay being desirable but not essential.
  • Excellent customer service and organisation skills with strong attention to detail.
  • Ability to work as part of a team and on own initiative.

On Offer:

  • Market competitive salary and benefits package includes tax efficient and discounted stock purchase schemes, pension scheme, and employee health insurance scheme.
  • Hybrid working arrangements.
  • Paid annual membership to the Insurance Institute of Ireland.
  • Discounted staff insurances for motor, home and health.
  • Cycle to Work and Travel Saver Schemes.
  • Full training and development support in a vibrant and progressive working environment.

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