Field service engineer

Our client, an IT Solutions provider based in the South East requires a Field Service Engineer to join its team. Reporting to the Head of Managed Services. Field Service Engineers are strong in all the most common and popular end user and IT Infrastructure issues and technologies, as well as some of the more mature ones.

This person should be prompt, know the importance of communicating to clients, and the importance of maximising first time fix resolution. This is a field-based role and will involve travel to different client sites.


Ideal Experience:

  • Technical certifications such as CompTIA A+ (901, 902) and CompTIA N, Microsoft, Cisco etc.
  • 2+ years of experience in Windows system administration.
  • 2+ years network/server experience with technical support and troubleshooting abilities.
  • Server and Client Operating System / Software Installation, Setup, Management.
  • PC, printer, and Server Hardware.
  • Fortinet firewalls.
  • 2+ years’ Experience in LAN/WAN environments with responsibility for maintaining network services, security & administration.
  • Working Knowledge of Wireless Technologies.


Desired qualities:

  • Interest in learning new skills and keeping pace with changing technologies.
  • Ability to problem solve and work with others to find the best solution.
  • Precision in your work and attention to all details.
  • On-point, genuine interpersonal and written communication skills.
  • Capability to work independently and self-motivate.
  • A commitment to providing our clients with 100% satisfaction.
  • Full clean driver’s license.



  • Troubleshoot PC related problems.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Ensure tickets are updated daily.
  • Support meeting room environment and video conferencing, as needed.
  • Support printers, scanners and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • Support of Apple MAC devices.
  • End-User Data back-up and restoration, as needed.
  • Learning (and sharing) new skills through independent research, formal training, and industry events.


Skills & Competencies:

  • Excellent administration skills.
  • Excellent communication skills.
  • Client centric.
  • Excellent organisational skills.
  • Good problem-solving.
  • Good time management.
  • Good conflict management.
  • Strong computer literacy especially in Microsoft applications.
  • Analytical.
  • Good ticket administration is key to ensure SLAs are being accurately reported.


  • Laptop
  • Company vehicle
  • Mobile phone
  • Tool kit
  • Uniform
  • Growth through training, upskilling and internal progression.
  • Group Life Cover/Death in Service – Aviva


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