Overview

Field Based Engineer

Our client, an IT Solutions provider in the south east is seeking a Field Based Engineer to join its service and support Department. Reporting to the Professional Services Manager,

Project Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes. This person is a good communicator and a person who can manage well when the client really needs strong guidance. This person should be prompt and/or know the importance of communicating ETAs to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Microsoft 365, Cisco Internetworking, VPN’s, firewalls, backup systems and more.

Responsibilities:

  • Documentation of Client Networks.
  • Small Projects.
  • Assist Sr. Engineers on Larger projects.
  • General service requests.
  • Backup Maintenance.
  • Installation, configuration, troubleshooting and customization of MS Office Suite and third-party applications per customer’s/third party preferences.
  • Understanding of and ability to install, configure and test end user hardware including video cards, NICs, sound cards, hard drives, and PDAs.
  • Network Server Experience in Windows Server.
  • Configure file, print and remote access services.
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure, and restore from backup.
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases.
  • Takes ownership of tasks and follows through to ensure complete resolution.
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with.
  • Ability to pay close attention to detail while performing technically detailed tasks.
  • Ability to deal effectively with stressful situations.
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
  • Ability to provide accurate time estimates for how long a task will take.
  • Understands that the success of individuals is measured by the success of their teams.
  • Ability to quickly learn new technologies through ongoing training and development.
  • Ability to articulate technical information clearly and simply to non-technical people.
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution.
  • Is self-motivated and can be self-directed when necessary.
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals.

Knowledge, Skills, and Abilities:

  • Previous MSP Experience.
  • Experience required with Windows desktop operating systems.
  • Understanding of TCP/IP and troubleshooting Internet connectivity.
  • Experience with routers and firewalls. Preferably FortiGate/Fortinet.
  • Experience with Terminal Services/RDS.
  • Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network.
  • Understanding of DNS services.
  • Working Knowledge of Firewall Technologies; Preferably FortiGate/Fortinet
  • Working Knowledge of Wireless Technologies; Preferably Ubquiti.
  • Participates in pre-sales activity. Assist sales and make recommendations for clients.
  • Participates in project planning with third party suppliers.
  • Mentors’ new engineers/techs.
  • Shows ability to be a lead engineer.
  • Strong growth mindset, willing to further professional development.
  • Ability to plan and deploy projects. Example: Deploy new server to replace legacy OS server, move all services such as DHCP, DNS, FSMO, File Services, required third party apps.
  • Plan and replace multiple switches across a site along with Access Points.
  • Plan and assist with an office move from all IT perspective.

Credentials and Experience and Expectations:

  • IT/Computer Science related college qualification.
  • Switching, VLAN, Routing, Firewalling Support. Preferably FortiGate/Fortinet
  • Server Hardware Technologies (CPU/RAID/SCSI) Support. Preferably Dell.
  • Data Backup and Recovery Support.
  • Corporate Antivirus Support.
  • VPN Connectivity Support.
  • The following certifications are preferred: CompTIA A+ (901, 902) and CompTIA N, Microsoft, Cisco, Fortinet, Dell.
  • Solid dependable engineer follows directions and maximizes billing opportunities.
  • Consistently receives good client feedback.

Benefits:

  • Remuneration based on experience.
  • Staff training and development plan (training /certs company funded).
  • Quarterly Appraisals with Annual Salary Review (based on company financial performance).
  • Company Vehicle / Car Allowance.
  • Fuel Card.
  • Mobile Phone.
  • Laptop.
  • Group Life Cover/Death in Service – Aviva

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